Posts Tagged ‘Bookstore

18
Aug
09

Working on me, is not in vain…

te·na·cious tuesday…
apology

Later on in my bookstore visit the other day, I sat down to skim a few books I didn’t want to purchase. But before that, I went to the checkout counter to ask where I would pick up a book that I reserved on line.

The cashier, a middle- aged woman, said in the back at Customer Service. Mind you, I’d just come from that desk when the employee ignored me( Face to face or over the phone). When I did get some help, the book was at the front of the store with the middle aged woman, that I’d clearly just asked 5 mins prior about.

I looked at her already not in the best mood Read More

17
Aug
09

Face to face, or over the phone…

messy monday…
CustomerServ

While I was in search of a book at my local book store, I waited on the customer service desk rep to assist me with the online reservation I’d made earlier that day. I only wanted to pick the book up and maybe be directed to the section so I could browse like topics before I left.

The store clerk was assisting a customer over the phone. She placed the caller on hold saying “One moment, I’ll go and look.” (What in the world goes through my mind as I watch her walk away?)

I was slightly offended. Call me crazy but her at least acknowledging my presence with a “One moment ma’am” may have escaped her from being my messy Monday subject. But she didn’t. Not a word to me. Read More




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